Frequently Asked Questions

Everything you need to know about your Kalevala experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.

How do I ensure I choose the right size?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Kalevala is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for all our seasonal collections.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.